At Outdoor Shoes Shop, we stand behind the quality of our tactical, work, and outdoor footwear. We want you to be completely satisfied with your purchase of hunting boots, safety toe footwear, or any other professional gear from our collection. If you’re not happy with your order, we’ll make it right.

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In new, unworn condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Customized or specially ordered work boots
  • Overshoes that show signs of wear
  • Any safety gear that has been used or damaged

How to Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Shoes Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Date of Purchase: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Please specify] For exchanges, please indicate your preferred replacement item: [Product Name, Size, Color if different from original] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special return requirements

Step 3: Ship Your Return

Package your items securely and include:

  • Completed return form (will be provided)
  • Original packing slip or order confirmation

Ship to:
Outdoor Shoes Shop
Returns Department
2562 Barfield Lane
Indianapolis, IN 46202 USA

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 2 business days after return processing

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive damaged or defective military boots, work shoes, or other products:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a free replacement or return

International Returns

For customers outside the U.S. returning tactical boots or work gear:

  • All customs forms must be marked as “Returned Goods” to avoid duty charges
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility

Need Help?

Our customer service team specializes in work footwear solutions and is happy to assist with any return or exchange questions. Contact us at [email protected].